Refund Policy
DMC Exterior Cleaning & Lawn Care
At DMC Exterior Cleaning & Lawn Care, we take pride in delivering high-quality, professional services. This Refund Policy explains when refunds may or may not be issued.
1. Deposits
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A 10% non-refundable deposit is required to secure a booking.
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Deposits are non-refundable under all circumstances, except where DMC cancels the booking and no alternative date is agreed.
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2. Refunds for Completed Work
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Once work has been completed and approved on site, no refunds will be issued.
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Exterior cleaning results can vary depending on surface condition, age, and prior damage. While we aim for the best possible outcome, perfect results cannot always be guaranteed.
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3. Dissatisfaction With Work
If you are unhappy with any aspect of the work:
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You must notify us within 48 hours of completion.
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We will first be given the opportunity to return and rectify the issue where reasonably possible.
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Refunds will only be considered if:
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A genuine fault in workmanship is identified, and
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The issue cannot be reasonably rectified.
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Refunds, where agreed, will be partial only and proportionate to the affected area or service.
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4. Cancellations by DMC
If we cancel your booking and are unable to reschedule:
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Any deposit paid will be refunded in full.
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5. Weather & External Factors
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Refunds will not be issued for delays or rescheduling caused by weather, access issues, safety concerns, or factors outside our control.
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Where weather affects results after completion (e.g. heavy rain shortly after treatment), this does not qualify for a refund.
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6. Payment Disputes & Chargebacks
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Customers are encouraged to contact us directly to resolve any concerns.
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Unauthorised chargebacks or payment disputes without first allowing us to address the issue may result in recovery action.
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7. Contact
For refund or service concerns, please contact: