Refund Policy

DMC Exterior Cleaning & Lawn Care

Contacting us about a problem

We aim to complete every job with reasonable care and skill. If you are unhappy with any aspect of our work, please contact info@dmcexterior.com or 07364 207053 as soon as reasonably possible. Please include details and photographs where available.

Business address: 12 Gleaner Close, Plymouth, PL5 3FN

Putting things right

We will investigate your concerns fairly. Where appropriate, please give us a reasonable opportunity to inspect the work and put things right. Any corrective work needed because we have not met our obligations will be completed at no additional cost, within a reasonable time and without significant inconvenience to you.

If corrective work is impossible, or we cannot complete it within a reasonable time and without significant inconvenience, you may be entitled to an appropriate price reduction or refund. Depending on the circumstances, this may be a partial or full refund.

Refund payments

Refunds for problems with our work will be made without undue delay and within 14 days of us agreeing that you are entitled to one, using the original payment method unless you expressly agree otherwise. No refund fee will apply. Refunds following statutory cancellation are covered separately in the section below.

Surface condition and results

Results can depend on the age, condition and material of the surface. We will explain any known limitations before work begins. This does not remove our responsibility to carry out the agreed work with reasonable care and skill.

Approving work on completion does not remove your statutory rights. Nothing in this policy limits those rights.

Cancelled or rearranged bookings

We do not charge a fixed cancellation or rescheduling fee. Any charge will reflect only reasonable, unavoidable losses directly resulting from the cancellation or change, after reasonable steps to reduce them. We will explain the calculation. A deposit already paid counts towards that amount; we will refund the remainder. If the booking is rearranged, any remaining deposit transfers to the new date.

There is no rescheduling charge if we need to rearrange work because of unsuitable weather or safety concerns. If we cancel and cannot agree an alternative date with you, your deposit will be refunded in full. Statutory cancellation rights take priority over these arrangements.

Statutory cancellation rights

For qualifying distance or off-premises service contracts, you may cancel without giving a reason within 14 days after the day the contract is made. Notify us clearly by phone, email or post before the deadline; the cancellation form is optional. We will refund payments within 14 days of being informed, using the original method unless you agree otherwise, without a fee. If you expressly request an early start, you may owe a proportionate amount for work supplied before cancellation, where legally permitted. The right ends on full performance only with your prior express request and acknowledgement. No cancellation-loss charge applies when you exercise this right.

Cancellation form

Complete and return this form only if you wish to cancel the contract.

To: DMC Exterior Cleaning & Lawn Care
12 Gleaner Close, Plymouth, PL5 3FN
info@dmcexterior.com

I/We hereby give notice that I/We cancel my/our contract for the supply of the following service:
____________________________
Ordered on: ____________________________
Name of consumer(s): ____________________________
Address of consumer(s): ____________________________
Signature of consumer(s), only if submitted on paper: ____________________________
Date: ____________________________

Delete whichever of I/We and my/our does not apply.