Terms & Conditions

DMC Exterior Cleaning & Lawn Care

Contact details

Email: info@dmcexterior.com
Telephone: 07364 207053
Business address: 12 Gleaner Close, Plymouth, PL5 3FN

Quotes and agreed work

Our quote describes the work and the agreed price. Quotes are valid for 30 days unless stated otherwise. Please check the details and tell us about anything that may affect the work. If the work required or site conditions differ from those described, we will discuss and agree any change to the work or price before carrying out additional work.

Deposits and booking confirmation

A 10% deposit is required for one-off jobs priced over £50 and for a new customer’s first booking, regardless of value. Deposits are not normally required for established customers’ regular maintenance visits.

Any deposit requirement will be clearly stated in your quote. Where required, your booking is confirmed once the deposit has been received. The deposit forms part of the agreed price and is deducted from your final bill.

If you cancel, we may retain an amount from your deposit to cover reasonable losses directly resulting from the cancellation. We will take reasonable steps to reduce those losses and refund any remaining balance. Any statutory cancellation rights take priority.

If we cancel and you do not agree to an alternative date, your deposit will be refunded in full.

Access and preparation

Please provide safe, reasonable access to the work area and access to water or electricity where needed, unless we have agreed otherwise. Please keep children and pets away from the work area and follow any safety or aftercare instructions we provide.

Weather and safety

Outdoor work depends on suitable weather and safe conditions. We may rearrange work affected by heavy rain, frost, high winds or other safety concerns. There is no rescheduling charge in these circumstances.

Cancellations and rescheduling

Please let us know as soon as possible if you need to cancel or rearrange your booking.

We do not charge a fixed cancellation or rescheduling fee. If your cancellation or change causes an unavoidable financial loss, we may charge only a reasonable amount reflecting that loss. We will take reasonable steps to reduce it, including trying to fill the appointment, and explain how any charge is calculated.

Any deposit already paid will count towards that amount, with the remainder refunded. Where a booking is rearranged, any remaining deposit will transfer to the new date.

If we need to rearrange work because of unsuitable weather or safety concerns, there is no rescheduling charge. If we cancel and cannot agree an alternative date with you, your deposit will be refunded in full.

Nothing in this policy limits your statutory cancellation or refund rights. See the statutory cancellation section below.

Payments

Unless otherwise agreed in writing, the remaining balance is payable within seven calendar days of the invoice date, following completion of the work. Any deposit paid will be deducted from the final balance. Accepted payment methods will be shown on your invoice.

If payment is overdue, we will send a reminder and give you an opportunity to resolve the outstanding balance. We do not apply an automatic late-payment fee.

If further recovery action becomes necessary, we may seek to recover reasonable and proportionate costs actually incurred as a direct result of the overdue payment, but only where legally recoverable. We will explain any costs claimed and provide a breakdown. Court fees and legal costs will only be sought where permitted by law or awarded by a court.

We may pause future services until outstanding payments are resolved. If you have a question about your invoice or difficulty paying, please contact us promptly so we can discuss it.

Cleaning products and waste

We may use cleaning products, including sodium hypochlorite where appropriate, and will take reasonable precautions to protect surrounding surfaces and plants. Waste removal is included only where stated in the quote. We will agree any additional waste-removal charge with you before proceeding.

Insurance liability and property condition

We hold public liability insurance covering our exterior cleaning and gardening services.

We will carry out the agreed work with reasonable care and skill and take reasonable precautions to protect your property, plants and surrounding surfaces.

Please tell us about any known damage, loose materials, leaks, fragile surfaces or other concerns before work begins. If we identify a risk, we may pause the affected work to discuss a suitable approach with you.

Cleaning can reveal existing wear, staining or defects that were previously hidden. We are not responsible for pre-existing damage that we have neither caused nor worsened. This does not exclude responsibility where our failure to use reasonable care and skill causes damage or makes an existing problem worse.

If you believe our work has caused damage, please contact us as soon as reasonably possible so we can investigate and, where appropriate, notify our insurer.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded or limited. Your statutory rights remain unaffected.

Job photographs and videos

We may take photographs or videos of the work area before, during and after a job to record its condition and the results achieved.

Unless you ask us not to, we may use non-identifying images of our work on our website, social media and promotional materials.

Before publication, we will check for identifying details, including people, house numbers, vehicle registrations and location information. We will crop, blur or remove these where needed. If the image or its context could still identify you, we will seek your permission before using it for marketing.

You can opt out of marketing use at any time by telling us in person, by phone or in writing. This will not affect your service. If you change your mind after publication, we will stop future marketing use and remove the images from online channels we control as soon as reasonably practicable.

Accepting a booking does not constitute consent to publish your personal information.

Stopping work

We may pause or stop work if conditions are unsafe, we experience abusive behaviour, or a serious breach of the agreed terms prevents us from continuing. Where appropriate, we will explain the issue and give you a reasonable opportunity to resolve it. Any final account will reflect work properly completed and any other sums lawfully due. We will refund any unused advance payment after accounting for those amounts.

Complaints and remedies

Please contact us promptly if you have a concern. Our Refund Policy explains how we handle complaints, corrective work and refunds. It forms part of these terms and does not limit your statutory rights.

Applicable law

These terms are governed by the law of England and Wales. This does not remove any mandatory consumer protections or rights to bring proceedings that apply where you live.

Statutory cancellation rights

For qualifying distance or off-premises service contracts, you may cancel without giving a reason within 14 days after the day the contract is made. Notify us clearly by phone, email or post before the deadline; the cancellation form is optional. We will refund payments within 14 days of being informed, using the original method unless you agree otherwise, without a fee. If you expressly request an early start, you may owe a proportionate amount for work supplied before cancellation, where legally permitted. The right ends on full performance only with your prior express request and acknowledgement. No cancellation-loss charge applies when you exercise this right.

Cancellation form

Complete and return this form only if you wish to cancel the contract.

To: DMC Exterior Cleaning & Lawn Care
12 Gleaner Close, Plymouth, PL5 3FN
info@dmcexterior.com

I/We hereby give notice that I/We cancel my/our contract for the supply of the following service:
____________________________
Ordered on: ____________________________
Name of consumer(s): ____________________________
Address of consumer(s): ____________________________
Signature of consumer(s), only if submitted on paper: ____________________________
Date: ____________________________

Delete whichever of I/We and my/our does not apply.